Returns

All returns must be processed within 30 days of receiving the order. You will be refunded in full to your original form of payment. Please note, refunds do not cover any original shipping charges or additional shipping charges incurred during the return process. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange. Email us at info@teraclay.com and we'll help you place the return.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. If your order was placed online, this will be the purchase receipt, which was emailed to you upon purchase completion.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Credit card refunds usually take around 5-10 business days to appear on your statement.

Late or missing refunds (if applicable)

If you haven’t received a refund, first check your bank account again. Then contact your credit card company. It may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us at: info@teraclay.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange an item for the same item, send us an email at info@teraclay.com and send your item to:
Teraclay Returns
37 Carol Place
Wayne, NJ 07470

Shipping

To return your product, you should mail your product and a copy of your receipt to:
Teraclay Returns
37 Carol Place
Wayne, NJ 07470

You will be responsible for paying any shipping costs incurred when returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. We advise using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.